Technical Support When You Need It
We are committed to providing the highest quality technical support services. No matter what issues you encounter, we'll resolve them promptly.
Primary Contact
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Contact Methods
Email Support
Send email to: molmc_service@126.com
Please describe your issue in detail, and we'll respond promptly with solutions.
Send EmailService Hours
Monday - Friday: 9:00 - 18:00
We respond to all emails promptly during business hours. Mark "URGENT" for critical issues.
Support Scope
- Application Usage Issues
- Functionality Troubleshooting
- Suggestions & Feedback
- Technical Consultation
Email Format Suggestions
To resolve issues quickly, please include:
- Detailed problem description
- Relevant screenshots or logs
- Device model and system version
Frequently Asked Questions
How to Get Quick Technical Support?
Send email directly to molmc_service@126.com with a brief subject line describing your issue.
Is Technical Support Free?
We provide free technical support services for all users.
What's the Response Time?
We commit to responding to all emails within 24 hours during business hours.
Can I Contact by Phone?
Currently we provide technical support primarily through email.